AI voice concierge · for online stores

Your shoppers
have questions.
She answers.

Delia is a voice concierge for your store. Shoppers simply speak — about fit, ingredients, availability, "where's my order?" — and she replies instantly, 24/7, in their language. Not a chatbot — a voice that answers, even while you sleep.

Delia · live call0:24
D
Shopper“I have sensitive skin — will your vitamin C serum be too harsh?”
DeliaOurs is buffered at 10%, gentle enough for sensitive skin. I'd pair it with the light gel moisturiser — both in stock today. Want me to point you to them?
Speaking · tap to talk
Beauty & cosmetics Fashion & apparel Footwear Accessories & jewellery Home & lifestyle Health & supplements
Why online stores need her

A link isn't an answer.
Delia speaks like a person.

When a shopper's question goes unanswered — about fit, availability or an order — many simply leave. Delia answers out loud, in the moment, so the question doesn't end the visit. The figures below are industry-wide research, fully sourced on our Results page.

~70%
of carts abandoned
Unanswered questions on fit, stock and policy drive the ~70% average abandonment rate.
Baymard Institute, 2025
20–40%
of tickets are "where's my order?"
The largest support category — almost all automatable. Delia resolves it by voice before it becomes a ticket.
DigitalGenius / Salesforce, 2026
~20%
conversion lift from real-time help
Engaged shoppers are ~2.8× more likely to convert. Delia gives every visitor that conversation, instantly.
Forrester / Invesp, 2026
Built for your sector

One voice.
Shaped around your store.

Delia adapts to what your shoppers actually ask aloud. The hesitation that loses a sale is specific to your category — and so is the way she answers it.

Beautyyour photo

Beauty & cosmetics

Shade matching, skin-type and ingredient questions, routine building, "is this fragrance-free?" — the consultative questions that decide a beauty purchase.

"I have oily, sensitive skin — which serum won't break me out?"
Fashionyour photo

Fashion & apparel

Size and fit guidance, fabric and care, styling pairings, back-in-stock questions. She turns "will this fit?" into the confidence to buy.

"I'm between a M and L in your dresses — which should I order?"
Footwearyour photo

Footwear

True-to-size advice, width and arch guidance, material care, returns confidence. Fewer wrong-size orders, fewer returns.

"Do these run small? I'm normally a 39."
Jewelleryyour photo

Accessories & jewellery

Materials, sizing, gift guidance, engraving and personalisation, delivery timing for occasions.

"Is this hypoallergenic, and can it arrive before Saturday?"
Homeyour photo

Home & lifestyle

Dimensions, materials, compatibility, care, delivery and assembly — the details that stall a higher-value purchase.

"Will this fit a king-size bed, and is the cover washable?"
Healthyour photo

Health & supplements

Usage and dosage within your approved copy, ingredient and allergen questions, subscription help — handled carefully and on-brand.

"Can I take this with my morning vitamins?"
Not a bot · a personality

This is Delia.

She's not "an AI chatbot." She's a voice concierge with a manner, a warmth and a name your customers remember — trained on your brand so she sounds like your best salesperson, not a script.

Delia — AI concierge Delia · your concierge

Warm, never robotic

She greets, reassures and guides like a person who genuinely wants the shopper to find the right thing — because that's what closes sales.

Knows her stuff

Plugged into your catalogue and stock, she answers fit, ingredients and availability with real specifics, not a link.

On-brand by design

Trained on your tone — playful or refined, minimal or expressive. She speaks the way your brand speaks.

Honest about what she is

She's a concierge powered by AI, and never pretends otherwise. Trust is the point — and it converts better than a disguise.

Zero tech burden

You do nothing.
We do everything.

No installation headaches, no developer time. We configure Delia for your store and hand you a dashboard. Live in days.

i.

We build her for you

We set up Delia with your product range, tone and FAQs, and connect her to your store for live stock and orders. You review and approve — that's your only task.

ii.

She goes live

Delia appears on your store, connected to your Shopify products, stock and orders. She starts answering shoppers immediately.

iii.

You watch it work

Your dashboard shows every conversation, the questions she answered and the leads she captured — at a glance.

How the proof becomes a decision

The dashboard
makes the case.

You start on a low-risk Pilot. From day one your dashboard fills with real conversations and real questions answered — so by the time the 30 days are up, the decision has made itself.

Day 0

Pilot goes live

Delia launches on the £497 Pilot tier. No setup fee, nothing to install.

Days 1–7

Proof starts landing

Your dashboard shows live calls, questions answered and the first leads she's captured — in your own numbers.

Anytime

The proof, in the dashboard

Open it whenever you like: conversations handled, questions answered and leads captured, in your own numbers.

Day 30

It decides itself

Seeing the numbers, you simply continue — the Pilot auto-converts to Standard unless you cancel.

You never have to take our word for anything. The dashboard turns a sales conversation into an observation: you watch Delia prove herself on your own store, with your own customers, before a single full-price invoice.

See the maths

What an abandoned
cart is worth.

No pitch — enter your own numbers. This is an illustrative estimate built from the benchmarks on our Results page; we confirm your real figure on your own data in a paid pilot.

Your store
Sessions with real intent — add-to-cart or a product question.
6,000
Carts started but not completed (~70% is the industry benchmark).
70%
Abandons a real-time answer could have saved — fit, stock, shipping, returns.
15%
What one completed order is worth to you.
£75
What it could mean
Winnable revenue going unanswered / month
£47,250
≈ £567,000 a year, before Delia recovers a penny
Abandoned carts / month4,200
…lost to an unanswered question630
Delia recovers (~20%, conservative)126
Revenue Delia recovers / mo£9,450
Delia cost (E-commerce)−£1,497
Net monthly gain£7,953
That's a 6.3× return — she pays for herself in roughly the first 5 days of the month.
Illustrative, from the inputs you set. “Recovers ~20%” applies the documented average uplift from instant, real-time help [3] to the winnable carts — deliberately conservative. Cost is the published E-commerce plan; we confirm your true number in a paid pilot.
Pricing

Start small.
Scale on proof.

Begin with a low-risk Pilot, or go straight to full live integration with a 14-day free proof-of-concept. Same pricing as everywhere on our site — no surprises.

Pilot
30-day onboarding tier
£497/ month
No setup fee
  • 500 voice minutes / month
  • Standard voice quality
  • Knowledge base + FAQs
  • Single language
  • Email support
  • Auto-converts to Standard after 30 days unless cancelled
Start a pilot
First 14 days free
E-commerce
Live integration with your shop
£1,497/ month
14-day free proof-of-concept · then + £500–£2,000 setup
  • 3,000 voice minutes / month
  • Live stock and pricing — connected to your Shopify store
  • Live order lookups — "where's my order" handled without a ticket
  • Up to 12 live product & order lookups per conversation
  • Never asks for card details — checkout stays on your provider
Overage: £0.55 / min
Start 14-day trial
Real proof, before you commit

Don't imagine it.
Hear it.

We don't ask you to take our word. Have a real voice call with a Delia built for a store — or get one built for your store, free.

Option A · Instant

Call a live demo now

A fully working Delia, configured for a real store. Speak to her about fit, ingredients, stock or an order — hear exactly what your customers would experience.

Talk to Delia
Option B · Built for you

Get a demo of your own store

Send us your store and we'll build a private Delia loaded with your real products and tone — free. You'll get the link to hear Delia speaking about your own catalogue.

No spam. We use your details only to build and send your private demo.

See your potential return.
Then decide.