What she does
Three jobs.
Done well.
Delia is not a chatbot trying to be everything. She answers, qualifies, and books. The narrowness is the point — every conversation has a job and a clear handoff.
i.
Answers instantly.
Every visitor gets a real answer in seconds — on price, location, availability, policy. No forms. No "we'll get back to you."
Example
"We're in Brera at Via Solferino 12 — five minutes from Brera metro, ten from Montenapoleone."
ii.
Qualifies with care.
Asks the right questions to understand intent and fit. Filters tyre-kickers. Surfaces what your team needs to know before they pick up.
Example
"May I ask — is this for a single property or are you looking across the valley? And what's your timeline?"
iii.
Books or escalates.
Closes the loop. Books straight into your diary, or hands off with a briefing — including the full transcript, intent, and recommended next step.
Example
"I've put Wednesday 10am with Dr. Marchetti in the diary. You'll get a confirmation by email shortly."